Transform & Innovate

Professional solutions expert who specializes in identifying, developing, and implementing innovative automation solutions to improve processes, efficiency, and business outcomes.  Expertise in areas like Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML), Business Process Management (BPM), Business Intelligence (BI), Customer Relationship Management (CRM), and Customer Experience Analytics (CXA).  Skilled in design and architecture of automation solutions, often using a combination of different technologies, to address specific business challenges; while overseeing the implementation of automation solutions. Keen ability to analyze existing business processes to identify areas where automation can improve efficiency, reduce costs, increase revenue.  Develops and nurtures relationships between cross-functional teams and key stakeholders to identify and address IT and automation needs. >> Request 60-mins to discuss

High-level experienced operations lead responsible for overseeing and optimizing a company’s day-to-day operations, ensuring efficiency, productivity, and profitability. Expert in process improvement initiatives, implementing automation and innovation solutions, develop strategic operations plans, identify and define KPIs with performance metrics monitoring, managing operational budgets, establish and manage cross-functional relationships to collaborate smooth operations, and spearhead operations issue-resolution.  >> Request 60-mins to discuss

An operations leader, often called an operating partner or portfolio operations professional, focuses on improving the performance of portfolio companies by identifying and implementing operational improvements, working closely with management teams, and driving value creation.  Optimization focused on supply chain, cost reduction, Enterprise IT consolidation, process efficiencies, or organizational structure change. Develops and nurtures relationships between cross-functional teams and key stakeholders to implement these changes and track their impact on the bottom line; while aligning operational improvements with the firm’s broader investment strategies. >> Request 60-mins to discuss

Oversees and coordinates multiple projects and initiatives to achieve a larger organizational strategic goals, focusing on executing program strategy, project delivery and implementation oversight, and effectively providing upstream communications with progress status, risk mitigations, and issue-resolutions. Has a keen ability to to identify and resolve issues proactively, and expertise to analyze data and identify areas for improvement.  Develops and nurtures relationships between cross-functional teams and key stakeholders to align with the overall enterprise operations strategy.  >> Request 60-mins to discuss

Responsible for the overall management and strategy of a company’s IT department, ensuring technology infrastructure is reliable, scalable, and secure, driving innovation and aligning IT with business goals. Identifies emerging technologies and assesses their potential impact on the organization, while managing IT budgets and resources effectively. Develops and nurtures relationships between cross-functional teams and key stakeholders to identify and address IT and automation needs. Also, manages vendor relationships in negotiating software and services contracts, SLAs, resources, and delivery timeline.  Lastly, Ensures that the organization complies with relevant IT regulations and standards coordinating with auditors and regulators on IT-related matters. >> Request 60-mins to discuss

Responsible for planning, executing, and overseeing projects to ensure they are completed on time, within budget, and to the required standards, while also managing resources, stakeholders, and risks.  Oversees IT projects,  determining the scope of the project, including required systems, technologies ensuring they align with business goals.  Effectively manages delivery team from recruiting, hiring, and managing project team members by delegating tasks and responsibilities, while facilitating effective communication and collaboration within the team and with stakeholders.  Focused on monitoring project performance and identifying potential issues or risks, tracking project progress against timelines and budget; and implementing corrective actions to address issues and ensure project deliverables are met. >> Request 60-mins to discuss

Leveraged by PE firms, Corporate Executives, and Professional Services companies interested in trusted-advisory services on technology solutions, innovation strategy, and investments.  Engage with a technology solutions expert with deep knowledge and experience in designing, implementing, and managing Software-as-a-Service (SaaS) solutions, encompassing everything from cloud infrastructure to application development and user experience.  Technology Optimization Solutions experts who can help you evaluate and choose the right solutions based on your business needs and cloud strategy. 

Responsible for protecting an organization’s computer systems, networks, and data from cyber threats, including identifying vulnerabilities, implementing security measures, and responding to incidents. Focused on identifying potential vulnerabilities and risks within the organization’s IT infrastructure, while investigating and responding to security incidents, including data breaches and cyberattack. Skilled in designing, implementing, and maintaining security controls, such as firewalls, intrusion detection systems, and access controls.  Also, conducting regular vulnerability assessments to identify weaknesses in systems and applications and developing and enforcing security policies and procedures to ensure compliance with industry standards and regulations.  Experienced in collaborating with other IT professionals and stakeholders to ensure a strong security posture of company or enterprise. >> Request 60-mins to discuss

An expert solutions lead that understands the importance of the journey and the Voice of the Customer (VoC), which reveals the pain points, business challenges, and areas for improvement in customer interactions.  Expert in focusing on analyzing customer data, feedback, and responses to identify areas for improvement in operations, and drive business decisions for change.  Design, develop, and implement CX strategies, CX analytic solutions, Customer Service Center analysis and handling solutions, and dashboard visual platform. Experienced in working closely with marketing, sales, product, and customer service teams to ensure a continuously improving customer experience. They have a keen ability to identify and solve problems related to the customer experience, use data to inform strategic decisions, planning, and make data-driven improvements.  Has delivered on several Human-centered Design (HCD) initiatives as a true form to understand and map customer or patient journey. >> Request 60-mins to discuss

Responsible for driving business growth by identifying new opportunities, building relationships, and developing strategies to expand a company’s reach and revenue. They develop and implement business development strategies to achieve company goals, including revenue targets and market share expansion, negotiate deals, contracts, and partnerships, ensuring mutually beneficial agreements, develop proposals and presentations to pitch new business opportunities to potential client.  Experienced in working closely with internal teams, including sales, marketing, and customer service, to ensure alignment and effective communication. >> Request 60-mins to discuss